BELOW ARE A LIST OF QUESTIONS THAT WE ARE MOST OFTEN ASKED

ABOUT OUR SCHOOL PHOTOGRAPHY

When do fall photo sales end?

You can buy photos at the fall flyer price until Dec. 18, 2026. From Dec 19, 2026 - April 30, 2027 a new menu will be offered at a slightly higher price with a limited amount of packages to choose from. Thank you for your order.

 

What should I wear for photo day?

Please avoid fluorescent (neon) colors, as they may reflect on skin and change skin color to be fluorescent. All other colors are welcome.

We encourage you to style your child's hair so it stays out of their face and choose a hairstyle they can easily manage on their own. Our photo assistants will tidy hair before taking the photo; however, we do not remove, restyle, or redo hairstyles. 

 

I am enclosing cash in my order envelope and need change. How do I get my change?

We will enclose cash change in an envelope in your photo package. When photo packages are distributed, your child will sign a sheet saying they have received both their photo package and their change. We appreciate your purchase.

 

What are my options if I don't like my photos?

Make up photo day procedures: Retake your photo on make up day and pay a $5 reshoot and photo package replacement fee.
Refunds: Return your complete photo package to us and write on the envelope that you would like a refund and we will give you a refund.

 

Can you waive my $5 reshoot and package replacement fee?

The $5 fee for reshoot and package replacement fee is a standard charge and is not eligible for a waiver. 
 

Is this the photo that will be in the yearbook?

Yes. Your fall portrait will be in the yearbook. *No Spring, 5/6th Grade Panoramic, 5/6th grade Formal Photo will be featured in the yearbook.

 

My child lives in a split household. How can I make sure that my photo does not go to the other household?

Write us a note on the order form that you would like to pick up your package from the school office and we will leave instructions for the office to hold it for you. Or, write us a note on the order form that you would like a label with your name on the photo package. We will put your name on the package.

 

I am the relative of a student and not the legal guardian, will you sell me photos?

Write us a note on the photo order and we will contact your students parent/guardian to ask them for permission to sell you their photo.

 

Why do you charge a service fee of +$3 for every product on your online menu?

To offer the convenience of online and credit/debit card payments, we share a portion of the associated service and payment processing costs with our customers. If you prefer, you may pay with cash and no additional service or processing fees will be added to our listed menu prices.

We appreciate your understanding.

 

Can I leave you written instructions on how I want my child's hair, jewelry and jacket, etc. to appear in the photo? 

Yes, we make every effort to follow all special instructions. If we inadvertently miss your message, we sincerely apologize. In that case, you may choose either a refund or to have your child's photo retaken on the scheduled makeup day. Please see makeup procedures above.
 

Why is my child not smiling in the photo?

While we always encourage smiles, expressions will vary from person to person.

 

Do you fix hair, clean faces, straighten clothing and jewelry?

Yes, we provide light hair and clothing styling before each photo. However, if your child chooses not to accept our assistance, we will respect their decision.

 

Why is my child not in the class photo/composite and yearbook?

Did you sign the HI DOE Student Publication/Audio/Video form granting us permission to feature your child in photos?  Please check in with your yearbook advisor as to why they are not represented.

 

I love my photos, it's the best we have ever taken!

Thank you! We work hard for you every year and truly appreciate your support. Please share this with your school and tell them you want us to return.