Before you contact us please look at your schools pull down menu for a Q & A page.
In order to better communicate with you we have started a bulletin board
for your school.
If you are receiving an error ordering from your iPhone please try ordering from a laptop or desktop.
If you are ordering from a desktop and are receiving an error please try ordering using Google Chrome.
Makakilo Elementary your photo day was Sept 29, 2021
Your make up day is Nov 10.
Your photos are expected to be delivered during the week of 10/25.
This bulletin board has been updated on 10/5/21
Q: How do I see my photo before I order it?
A: We do not offer previews. Make your purchase and if you are not satisfied, return your package for a refund.
All returns must be made 7 days after receiving your package.
Q: Your order forms says no checks. What if I pay with a check?
A: Your check will be returned to you and no order placed. We are firm about this.
Q: My online order is wrong. More packages were added and I paid for the wrong amount. How do I get a partial refund?
A: Contact us here for a cancellation on your whole order. As a part of our secure payment system we do not have
access to your personal bank information, so we are unable to give you a partial refund. What we will do is cancel your transaction
and you need to go in and make another purchase.
Q: When will we get our photos?
A: Your photos will be delivered to your school 3-4 weeks after your photo day. Look here for updates and announcements. We will announce when distribution will take place after we have confirmed dates.
Q: What if I don't like my photos?
A: You may return your package to us on your make up day. You may either pay $5 to do a reshoot and we will
give you the same photo package that you have ordered. Or, return your package and we will give you a 100% refund.
Q: When is the last day to order photos?
A: Deadline to order is 12/17. You will receive your photos in January when you return to school.